Stop uncertain performance of the product or service


If the customer satisfaction is not regular, the product/service which is poorly controlled generates inconsistent results that are complicated to identify.

It is necessary to carefully look at these issues that regularly recur and whose you do not know how to get rid of. This is the price of regularity in excellence.

Understanding the root causes of problems is never easy: it implies systematic analyses and a careful data collection.

The statistical treatment of data is used to identify and demonstrate their role in the problems’ occurrence. Thus, corrective actions and improvements become more efficient. This approach is particularly relevant when improving the current situation is a strategic issue for the company.

This research work often requires a strong project management involving multiple skills in the business.

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