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Mastering the ISO 19011 audit: techniques and practices – #311
1,640.00 € – 1,790.00 €Price range: 1,640.00 € through 1,790.00 € HT
Context
- Every organisation needs to plan, carry out internal and external management system audits or other types of audits to check practices and improve. However, auditing cannot be improvised, and beyond simply checking compliance, the audit must add real value to the organisation.
- The audit manager, auditors and audit teams must follow good practice in preparing, auditing, reporting and formalising an audit report.
- Clients or management systems require that audits be conducted in accordance with the guidelines of ISO19011:2018.
- It is also necessary to assess the competence of the people involved in the audit process.
Objectives
Be able to audit a management system effectively according to ISO 19011:
- Understand the auditor’s mission
- Prepare and conduct an audit
- To behave as an auditor (behavioural skills)
- Having the right questioning
- Integrating communication techniques useful in an audit
- Concluding the audit and structuring the audit report
- Knowing how to define what to do in a face-to-face or remote audit
- Adding value to the company through the results of audits
Recommanded for
- Anyone wishing to become an internal quality auditor.
- Beginner auditor.
Prerequisites
No prerequisites.
Pedagogy
- Work in sub-groups and reporting exercises in order to involve each participant and thus develop the capacity for synthesis and oral expression, which are essential in auditing.
- Practical exercises to construct an audit questionnaire that encourages the search for evidence of efficiency and continuous improvement of processes.
- During the training, participants benefit from the advice of the trainer, himself an experienced auditor.
- In an in-company setting, this auditor training course provides for application in the field. The participants test their audit technique on a real case. In this case, it is necessary to define an audit subject before the training, which will be the subject of a half-day preparation.
Evaluation mode
- Knowledge test (MCQ).
Course materials
- Participant file containing the presentations delivered during the training and the exercise materials.
- Digital training materials are made available to trainees a few days before the start of the training course on our LMS platform.
To go further
Trainings :
Consulting services : EURO-SYMBIOSE can assist you in the concrete implementation in your company. Contact us to know more about it.
Session 1: Introduction
- The different types of audit
- The purpose of an audit
- Remote auditing
Session 2: The auditor's job
- The auditor’s skills
- The auditor’s questions
- Conflict management
Session 3: the audi program
- ISO 19011 requirements
- Confidentiality and security of information
- Building an audit program
- Managing the skills of internal auditors
Session 4: Step-by-step audit preparation
- The audit assignment
- Preparation using the risk-based approach
- Performance audit: the CAPDO method
- Audit planning
Session 5: Performing the audit
- Collecting evidence
Session 6: From audit closure to audit completion
- Drafting a non-conformity
- Closing meeting
- The audit report
- Managing non-conformities raised during the audit
Alexandre MICHON - DIEHL
” As a young person in the business world, this course gave me a good understanding of how an audit works. It was instructive and fun to participate.”
Julien MOMBLED - FEDERAL MOGUL
” The concrete case study is the greatest strength of the course, reinforcing learning, structure, methodology and application.”
Albin TISSERAND - FEDERAL MOGUL
” Comprehensive and well conducted training. The experience of the trainer is a real plus!”
Etienne MATHY - DIEHL
” The trainer is a master of his subject and a good teacher. Excellent training.”
SCHMITT Frédéric - ZF ACTIVE SAFETY FRANCE SAS
” Excellent training! The instructor was very effective, clear, and approachable. The content was presented in a practical and engaging way, which made the learning experience both enjoyable and effective. I’m leaving with practical tools and new perspectives.”
LECOMTE Florence - LE JOINT FRANCAIS SNC
” This training was requested following the release of the first version of the Control Plan based on the AIAG manual. It provided me with guidance and clarification on how to complete the document, and it also highlighted a few pitfalls that I should now avoid by adding a verification checklist. I recommend this training.”
David KOPP - DIEHL
” Dynamic and well explained training with concrete examples!”
Jean-Philippe SCHEUER - MOTUS
” Very well argued training. The sequences covered enabled me to quickly learn the basics of the quality audit technique. The situation on the ground is very relevant and useful for understanding the audit.”
Cem SIPAHI - OREST
« A complete, organised and clear training course! »
Anonymous
« Very good facilitator who was able to create and maintain a dynamic throughout the entire day. »
Anonymous
« For a 3-day training course, the pace was perfect. Laurent is a dynamic, passionate, and very approachable person. I really appreciated the way he explained the different workshops in the training. »
VILLIERS Dorothee - ASTEELFLASH ATLANTIQUE
« A very enriching and perfectly structured training course. It helped me better understand audits thanks to concrete insights that are directly applicable in a professional setting. The content is clear, relevant, and perfectly presented. I highly recommend it. »
About Instructor
Christelle GUYOT
Specialty: Project quality and audits.